Question 1

How do I order wallpaper?

Accepted Answer

Enter your desired dimensions in the "Height" and "Width" input fields. In most cases, the image section will change. This will be indicated by a blue frame. You can now position the image section as desired using the mouse or your finger (mobile phone & tablet). Our tip: Order the wallpaper a few centimeters larger. Not all walls are at right angles.

Question 2

Can I also order wallpaper by phone or email?

Accepted Answer

Of course, we're here to help you with your order. Please note that we cannot offer all payment methods for orders placed by phone or email.

Question 3

Why didn't I receive an order confirmation by email?

Accepted Answer

We always send you an order confirmation via email after your order has been completed. If you don't receive an email within a few minutes of completing your order, it may be due to a technical issue or there may be a problem with your email address. In this case, please contact our customer service at info@betterwalls.com.

Question 4

Can I cancel my order?

Accepted Answer

If you would like to cancel your order, please contact us as soon as possible at info@betterwalls.com . Be sure to include your order number . As long as your order is not yet in production , we can usually cancel it without any problems and refund any payments already made. Since all our products are individually made to measure , cancellation is no longer possible once production has begun.

Question 5

Can I change my order later (e.g. items or dimensions)?

Accepted Answer

If you would like to make any changes to your order, please write to us as soon as possible at info@betterwalls.com and include your order number . As long as the order is not yet in production , we will be happy to check whether any customization (e.g. motif, dimensions, design) is still possible. Since all our products are custom-made , changes are no longer possible once production has started.

Question 6

I have not received an order confirmation – have you received my order?

Accepted Answer

You will usually receive an order confirmation by email a few minutes after completing your order. If you don't receive it, please first check your spam folder. There may be a typo in your email address, or the order process may not have been completed. If you are unsure, please send an email to info@betterwalls.com . We will then promptly check whether we have received your order and resend the confirmation if necessary.

Question 7

How do I redeem a voucher?

Accepted Answer

To redeem a voucher, simply enter the voucher code in the designated field in your shopping cart or during checkout . The discount will be applied directly to the order value, and you will see the amount deducted from your total order. Please note that only one voucher can be used per order . Make sure the voucher code is valid and meets all conditions, such as minimum order value or validity for specific products. If you have any problems with a voucher, please contact us at info@betterwalls.com – we'll be happy to help.

Question 8

Is there a maximum size for photo wallpapers?

Accepted Answer

We can generally print photo wallpapers in very large sizes – your wallpaper will then be assembled from several 50 cm wide strips. There are hardly any technical limitations, except that your image must have a sufficient resolution. We check this automatically in the configurator: If your desired size exceeds what is technically feasible, you'll receive a notification.

Question 9

Do I have to create a customer account to order?

Accepted Answer

No, you can also order with us as a guest . A customer account is not required. However, an account offers advantages: You can view your orders, track their status, and complete checkout faster for future orders. The decision is entirely yours—the ordering process is convenient in both cases.

Question 10

Can I filter wallpaper designs by category, country, or style?

Accepted Answer

Yes, you can either navigate through categories such as styles, colors, or rooms using the menu or use the search function directly. The search accesses over a million motifs – simply enter keywords like "Italy," "vintage," or "nature" and you'll receive suitable suggestions. If you still can't find what you're looking for, please write to us at info@betterwalls.com – we'll be happy to help you.

Question 11

Do you offer design advice for motif selection?

Accepted Answer

Yes, we offer a free design consultation for motif selection. Our experienced team will be happy to help you find the perfect motif for your room and interior design style. Simply send us a photo of your room, along with your color ideas and style preferences, to info@betterwalls.com . Upon request, we can also create a digital preview of how different motifs would look on your wall. This service is free and non-binding.

Question 12

Can I still change an order I have already placed?

Accepted Answer

Changes to an order already placed are possible as long as production hasn't started yet . We typically start production within 24 hours of receiving your order. Therefore, the sooner you contact us, the better. Here's how to proceed: Write to us immediately at info@betterwalls.com Please provide your order number and the changes you wish to make We will check whether the change is still possible and let you know as soon as possible Please note: Once production has started, no changes are possible as these are individually manufactured products.

Question 13

How much are the shipping costs?

Accepted Answer

Shipping is always free , regardless of the order value or delivery country. There are no additional fees – the price you see in your shopping cart is the final price.

Question 14

How long does delivery take?

Accepted Answer

The exact delivery time depends on the specific product and the country of delivery. It is always displayed on the product page and in the shopping cart. In many cases, it is approximately 3–5 business days. After shipping, you will receive an email with a tracking link, which you can use to track your delivery at any time.

Question 15

How can I track my order?

Accepted Answer

As soon as your order has been shipped, you will receive a shipping confirmation via email. This email contains a link or tracking number for your shipment . Click on the link or enter the tracking number on the website of the specified shipping provider. This allows you to view the current status of your delivery at any time. If you have a customer account, you can also view the shipment status there in your order overview.

Question 16

My order hasn't arrived yet. What can I do?

Accepted Answer

If your delivery is taking longer than expected, first check the shipment status using the tracking information. Sometimes shipping companies experience delays. If your order tracking information indicates that it has already been delivered, but you haven't received it, please check whether the package was left with a neighbor or whether a notification was left. If you can't find any information, please contact our customer service at info@betterwalls.com . Please include your order number – we will assist you promptly and, if necessary, initiate an investigation with the shipping company.

Question 17

Can I change the delivery address later?

Accepted Answer

If you have provided an incorrect delivery address, please write to us as soon as possible at info@betterwalls.com and include your order number . As long as your order has not yet been shipped , we can easily adjust the delivery address. Once the order has been sent, we are no longer able to make any changes – however, you will usually receive an email from the shipping service provider with the option of changing or redirecting the delivery yourself as the recipient .

Question 18

What happens if I am not at home when the delivery is made?

Accepted Answer

If you are not home when the delivery is made, the courier will usually leave a notification card . This card contains information about how to either pick up the package from a neighbor or arrange a new delivery date . In many cases, you can also request that the delivery be rerouted directly through the shipping service or sent to a pickup location . If you still have not received your package after several delivery attempts, please feel free to contact us – we will help you clarify the status of your delivery.

Question 19

What happens if I don't pick up my order on time?

Accepted Answer

If you fail to collect your order from a pickup point on time, it will usually be returned to us. Returning your order may incur additional costs, which we will have to invoice you. If your order has not been collected, please contact us immediately at info@betterwalls.com so we can find a solution and reschedule the shipment.

Question 20

Can I have my order sent to a different address?

Accepted Answer

Yes, you can specify an alternative delivery address during the ordering process. This is especially useful if you're ordering the wallpaper as a gift or for a different location. Please ensure that the address is entered correctly and completely to ensure smooth delivery. Should any problems or delays occur, you can contact us at any time at info@betterwalls.com .

Question 21

How is the wallpaper packaged and delivered?

Accepted Answer

Your wallpaper will be carefully packaged : After printing, the individual strips are rolled, wrapped in protective film , and shipped in a sturdy shipping box . This ensures optimal protection against moisture and damage. Delivery is via parcel service, and you will receive a tracking number.

Question 22

I haven't received an invoice. Can you send me one?

Accepted Answer

Our invoices are sent exclusively by email – they are never included with the delivery . If you pay in advance, by credit card or instant payment methods such as PayPal, Apple Pay or Google Pay, you will receive the invoice together with the order confirmation . When purchasing on account – if available in your country – the invoice will be sent at the same time as the shipment . If you can't find your invoice, please check your spam folder. If you can't find it there either, simply email us at info@betterwalls.com . Please include your order number , and we'll be happy to resend the invoice.

Question 23

Will I receive an invoice with VAT shown?

Accepted Answer

Yes, all our invoices include the correct VAT . The prices in our shop include VAT. If you are a company based outside of Germany but within the EU , you can provide your VAT identification number (VAT ID number) during the ordering process. In this case, you will automatically receive a net invoice without VAT , provided the information is valid. For orders to Switzerland we charge the statutory Swiss VAT . All other non-EU countries will receive a net invoice without taxes .

Question 24

Can I change the billing address later?

Accepted Answer

Yes, a subsequent change of the billing address is possible in many cases. However, a change from net to gross invoice or vice versa is not possible , as the VAT ID number has already been checked and transmitted when the order was placed. For any other changes (e.g., typos, address details), simply email us at info@betterwalls.com . Please include your order number . We will review the process and, if necessary, send you a corrected invoice via email.

Question 25

What payment options do you offer?

Accepted Answer

We offer all common payment methods – including credit card , PayPal , Apple Pay , Google Pay , advance payment as well as country-specific options such as TWINT (CH), Bancontact (BE) or iDEAL (NL). Purchase on account is available in selected countries and is automatically offered during checkout, where possible. You can see all available payment methods at any time in the shopping cart and in the page footer . The options displayed automatically adapt to your delivery country.

Question 26

There are problems with my payment (e.g., credit card). What can I do?

Accepted Answer

If your payment was not completed successfully, please first check that all payment details are correct and that your payment method is authorized for online payments. For services like PayPal or Apple Pay, a quick check of your account or linked bank details often helps. If the payment process continues to fail or is unclear, simply write to us at info@betterwalls.com . Please include your order number , if possible, and a receipt or screenshot of the transaction if a payment has already been made. We will review the process immediately and assist you further.

Question 27

When will I receive my refund?

Accepted Answer

A refund will only be issued if your order was canceled before production or if defects occur that we cannot rectify through a new delivery. In these cases, we will refund the amount to the original payment method, usually within 5 business days . If you have not received a refund within this time, please contact our customer service at info@betterwalls.com with your order number so that we can investigate the matter.

Question 28

How are Betterwalls photo wallpapers installed?

Accepted Answer

The assembly instructions can be found here

Question 29

What surface can I wallpaper on?

Accepted Answer

The surface should be dry, clean, smooth and absorbent.

Question 30

My wall isn't smooth. Can I still wallpaper it?

Accepted Answer

You can treat uneven walls with commercially available fine plaster from hardware stores. This smooths grainy plaster, regulates absorbency, and fills pores.

Question 31

Can I remove and reposition wallpaper after it has been applied?

Accepted Answer

Our self-adhesive non-woven wallpapers are generally easy to remove and reposition as long as they aren't completely dry. If you need to reposition the wallpaper after application, carefully peel it off and reposition it in the desired location. Non-woven wallpapers with paste cannot be removed after drying because the paste forms a strong bond. It is therefore important to precisely align the wallpaper strips immediately after application.

Question 32

Is paste included or what kind of paste do I need?

Accepted Answer

Our classic nonwoven photo wallpapers are delivered without paste. You will need a standard nonwoven wallpaper paste , which you can buy at any hardware store. Make sure you use a paste specifically for nonwoven wallpapers. No additional paste is required for our self-adhesive wallpaper version.

Question 33

Do you offer an assembly service or provide fitters?

Accepted Answer

We don't offer installation services ourselves. However, our wallpapers are designed for easy DIY installation —even without a professional. You can find instructions here . If you don't want to do the installation yourself, we recommend hiring a local painting or wallpapering company .

Question 34

What tools do I need to install the wallpaper?

Accepted Answer

To apply our photo wallpapers, you only need common tools : a wallpaper brush or rubber roller for smoothing the surface, a cutter or sharp knife for trimming protruding edges, a bucket and a stirring stick for mixing the paste (paste is required for nonwoven wallpaper). You will find all the details step by step in our assembly instructions .

Question 35

How do I handle sockets and light switches when wallpapering?

Accepted Answer

Before wallpapering, turn off the circuit breaker and remove the covers from outlets and switches. Then apply the wallpaper over the openings . Next, carefully cut a cross into the covered outlet or switch opening and trim the excess wallpaper neatly with a utility knife. Afterward, you can reattach the cover frames. Be careful not to cut into cables or boxes —safety first.

Question 36

What if I damage a strip of wallpaper while applying it?

Accepted Answer

In this case, please write to us at info@betterwalls.com . While we store your print data for a few weeks, a single replacement strip may differ slightly in color from the original print—this is especially noticeable with large-scale motifs. In most cases, it is therefore more sensible to reorder the entire wallpaper. However, we are accommodating in such cases and are happy to offer you a discount on the replacement order.

Question 37

Are the wallpaper strips glued overlapping or butt-to-butt?

Accepted Answer

Our photo wallpapers are applied edge-to-edge , meaning the strips are glued directly next to each other, flush with the edges – without overlapping . The strips are printed to fit perfectly, ensuring the motif continues seamlessly. When applying, be sure to work precisely: Start vertically with the first strip, then attach the next strip flush with the previous one. This creates a harmonious overall look without any visible transitions.

Question 38

Can I also hang wallpaper horizontally?

Accepted Answer

Our designs are designed for vertical installation by default. If you would like to use a design horizontally , you can rotate it 90 degrees before uploading it – the configurator will then automatically adjust the dimensions. Alternatively, you can contact us in advance to check whether we can customize it: info@betterwalls.com .

Question 39

Can wallpaper be applied to wood, glass or tiles?

Accepted Answer

Our nonwoven wallpapers adhere best to smooth, clean, and dry walls . For tiles, glass, or wood, we recommend our self-adhesive wallpaper option , provided the surface is free of grease and smooth. We recommend conducting an adhesion test with a small sample beforehand—we can send this to you free of charge upon request. Simply write to info@betterwalls.com .

Question 40

How do I optimally prepare my wall for wallpapering?

Accepted Answer

For optimal results, the wall should be clean, dry, smooth, and absorbent. Completely remove old wallpaper and remove loose layers of paint. Fill any cracks or holes with filler. For highly absorbent surfaces (e.g., gypsum plaster), we recommend priming. For uneven walls, pre-treatment with fine-grained paper may be beneficial to create a smooth surface. Highly glossy or coated surfaces should be roughened to promote better adhesion of the paste.

Question 41

How do I wallpaper around sockets and light switches?

Accepted Answer

Before starting work, turn off the power and remove the covers from sockets and switches. Apply the wallpaper over the area in question and carefully cut the opening with a sharp cutter , making sure to cut as precisely as possible along the edges. The covers can then be reinstalled. Be sure to pay attention to your safety and avoid damaging any cables.

Question 42

How do I wallpaper corners?

Accepted Answer

Continue wallpapering inside and outside corners as usual – simply guide the wallpaper around the corner and press firmly . Make sure the wallpaper sits neatly and is not under tension. This creates a seamless transition without additional cutting.

Question 43

Should I apply the wallpaper myself or hire a professional?

Accepted Answer

Our wallpapers are designed for easy DIY installation. The self-adhesive version, in particular, is ideal for beginners. Classic nonwoven wallpaper requires a bit more experience with paste, but is also quite doable. A professional can be useful for: Very large or complex wall surfaces Difficult substrates that require preparatory work Lack of time or tools

Question 44

What features do Betterwalls photo wallpapers have?

Accepted Answer

We print exclusively on nonwoven wallpaper. This wallpaper weighs 122g/m² and is made of cellulose and textile fibers. This combination makes the nonwoven wallpaper particularly robust and durable. Our nonwoven wallpapers are vapor-permeable, crack-bridging, shock-resistant, lightfast, and PVC-free. Our nonwoven wallpapers are suitable for indoor use only. We offer 2 types of materials: Non-woven wallpaper Classic: for classic wallpapering with paste Self-adhesive non-woven wallpaper: for easy wallpapering without additional paste

Question 45

What is the width of a photo wallpaper strip?

Accepted Answer

The roll width is 50 cm. For example, if you order a 280 cm wide wallpaper, you will receive five fully printed rolls and one 30 cm printed roll.

Question 46

At what resolution will my wallpaper be printed?

Accepted Answer

Our printers are among the most modern on the market and print at a resolution of 1200 x 3600 dpi.

Question 47

What material are your wallpapers made of?

Accepted Answer

We print exclusively on nonwoven wallpaper , which, at 122g/m², is particularly robust and durable . It consists of a blend of cellulose and textile fibers , giving it outstanding properties such as vapor permeability, crack bridging, shock resistance , and lightfastness . Our nonwoven wallpapers are also PVC-free and suitable for indoor use only . We offer two variants: Non-woven wallpaper classic : classic wallpapering with paste Non-woven wallpaper self-adhesive : easy wallpapering without additional paste The self-adhesive non-woven wallpaper is particularly easy to apply and is ideal for quick and clean installation.

Question 48

What are the differences between your photo wallpapers?

Accepted Answer

Our photo wallpapers are printed exclusively on non-woven wallpaper and offer two variants: Non-woven wallpaper classic : classic wallpapering with paste Non-woven wallpaper self-adhesive : easy wallpapering without additional paste The main difference between these variants lies in the application : with the classic version, you apply the paste directly to the wall, while the self-adhesive version does not require any additional paste - ideal for quick and uncomplicated application.

Question 49

Do you also offer custom-made items (special sizes)?

Accepted Answer

Yes, every motif is available in every size – we always produce according to customer specifications . On the product page, you can directly enter the desired size (width x height) and select the desired cropping of the motif. Once you've made your selection, you can simply order the product. Our standard panel widths are 50 cm (approx. 19.7 inches ). For larger orders, the design is always divided into multiple panels , with the last panel usually printed proportionally to ensure a seamless continuation of the design. This panel is always neatly cut and fits perfectly into the overall installation. Example: If your order is 240 cm (approx. 94.5 inches ) wide, the design will be divided into five panels of 50 cm (approx. 19.7 inches ) each. The last panel is only 40 cm wide , but everything fits together seamlessly. If your order has a width of 300 cm (approx. 118 inches ), the motif will be divided into 6 panels of 50 cm (approx. 19.7 inches ) each, and each panel will be fully printed .

Question 50

Do the print colors match the colors on my monitor?

Accepted Answer

We strive to print colors as true to the original as possible. However, slight color deviations may occur between the screen display and the print. This is because monitors display the image using light (RGB colors), while printing uses colorants (CMYK). Depending on the monitor settings (brightness, calibration), an image may appear different on the screen than it will later appear on the wallpaper. In practice, however, our customers are very satisfied with the color fidelity – we regularly calibrate our printers to ensure that the printed colors are as close to the original as possible.

Question 51

How do I care for the wallpaper?

Accepted Answer

Our non-woven wallpapers are easy to care for. Wiping them with a damp cloth is usually sufficient to remove dust and dirt. For heavier soiling, you can also use mild cleaning agents , but avoid harsh cleaners or abrasive cleaners, as these could damage the wallpaper's surface. Tip: Be careful not to over-wet the wallpaper, especially with self-adhesive wallpaper . Too much moisture can loosen the adhesive and damage the wallpaper. In general, you don't need to worry about the durability of the wallpaper, as it is resistant to normal wear and tear. To ensure a long lifespan, it is recommended to maintain and clean the wallpaper surface regularly.

Question 52

Are the wallpapers environmentally friendly?

Accepted Answer

Yes, our nonwoven wallpapers are environmentally friendly. They are made from cellulose and textile fibers , most of which come from renewable resources. We do not use PVC or solvents in our wallpapers, making them a good choice for environmentally conscious customers. Additionally, our wallpapers are produced using environmentally friendly water-based inks and printing techniques that produce no harmful emissions. This makes our wallpapers safe and sustainable not only for your home but also for the environment.

Question 53

Can I use the wallpaper in any room?

Accepted Answer

Our non-woven wallpapers are suitable for all interiors , including living rooms, bedrooms, and hallways. They are robust and easy to install, even on normal or slightly textured walls . For very humid areas such as bathrooms or kitchens, we recommend sealing the wallpaper to increase its resistance to moisture. For cracked walls or extremely uneven surfaces , we recommend smoothing the wall before applying the wallpaper for optimal results. Our wallpapers are not suitable for outdoor use .

Question 54

Can I adjust the wallpaper later if it doesn't fit?

Accepted Answer

Since our wallpapers are custom-made , they are produced exactly according to the dimensions you specify. Unfortunately, subsequent adjustments during production are not possible. If the wallpaper doesn't fit perfectly on site, you can simply cut it to fit the wall size.

Question 55

Does Betterwalls also offer peel and stick wallpapers (self-adhesive)?

Accepted Answer

Yes, we also offer peel & stick (self-adhesive) wallpapers. These are particularly easy to install and require no additional paste.

Question 56

Are Betterwalls wallpapers environmentally friendly and safe for health?

Accepted Answer

Yes, we attach great importance to environmental and health compatibility . Our wallpapers are made of PVC-free nonwoven material without plasticizers . They are printed using odorless , food-safe inks (state-of-the-art digital printing), so the wallpapers can also be used in sensitive areas such as children's rooms or restaurants. Nonwoven wallpapers are also breathable and do not emit harmful fumes.

Question 57

Can I clean the wallpaper if it gets dirty?

Accepted Answer

Yes, our wallpaper surface is easy to wipe clean . You can gently wipe away light soiling with a soft, damp cloth. Avoid vigorous scrubbing or harsh cleaning agents to avoid damaging the print. Thanks to the durable material, dust or fingerprints are usually easy to remove.

Question 58

How do I measure my wall correctly and should I allow for some wastage?

Accepted Answer

Measure the wall width and height in several places, as floors and ceilings aren't always perfectly straight. We recommend taking the largest measurement and allowing 5–10 cm for both height and width. Feel free to order the wallpaper a few centimeters larger —you can easily trim any excess material after hanging. This ensures the design will completely cover the wall, even if the walls are slightly uneven.

Question 59

Are your wallpapers lightfast or do they fade over time?

Accepted Answer

Our wallpapers are printed with UV-resistant, high-quality inks that remain colorfast even when exposed to light. In normal living areas, the designs retain their vibrant colors for many years. However, direct, prolonged exposure to sunlight—for example, through large south-facing windows without sun protection—can lead to slight color changes over time.

Question 60

How environmentally friendly are your wallpapers?

Accepted Answer

Our wallpapers are produced in an environmentally friendly manner. We use PVC-free materials and low-emission printing inks. The nonwoven fabric is primarily made from sustainable, renewable raw materials such as cellulose and textile fibers. Production follows strict European environmental standards, and we also use recyclable materials in our packaging. We are constantly working to further reduce our ecological footprint.

Question 61

Are your wallpapers suitable for allergy sufferers?

Accepted Answer

Yes, our wallpapers are generally suitable for allergy sufferers. They are free of PVC, plasticizers, and solvents, which can often trigger allergic reactions. The nonwoven material is breathable and, if installed correctly, does not provide a breeding ground for mold.

Question 62

What are the differences between classic and self-adhesive non-woven wallpaper?

Accepted Answer

The main difference lies in the installation: Classic non-woven wallpaper is attached to the wall with paste, while the self-adhesive version already has an adhesive layer. Both options are durable and high-quality—it's all about your installation preferences. The classic version offers particularly strong and durable adhesion, ideal for long-term installations. Self-adhesive wallpaper can be applied faster and cleaner, and removed more easily. There's no difference in appearance, feel, or print quality.

Question 63

What fire protection class do your wallpapers have?

Accepted Answer

Our wallpapers meet the European fire safety standards according to EN 13501-1 . The self-adhesive versions are classified in class C-s1, d0 , while the classic nonwoven wallpapers are classified in class D-s3, d2 . This means they are normally flammable with low to moderate smoke development. Our wallpapers do not meet the German B1 classification (flame-retardant according to DIN 4102) . However, they are fully suitable and safe for use in private homes .

Question 64

How long are your wallpapers colorfast and lightfast?

Accepted Answer

Our wallpapers are printed with high-quality, UV-resistant inks that offer excellent lightfastness. Under normal room use without direct, intense sunlight, the colors will remain vibrant and unchanged for 7–10 years. Strong, direct sunlight (e.g., through large south-facing windows without sun protection) may cause slight color changes after a few years. To maximize the lifespan, we recommend using curtains or blinds during the strongest sunlight hours in rooms exposed to intense sunlight.

Frequently Asked Questions